IT that is a system, not a queue of interruptions
A small IT team drowns in repeated requests and invisible devices. We set up the desk, the inventory, the identity and the checklists, so the common request answers itself and the rare one gets attention.
Four problems we see in almost every it team
Requests by email and chat
Nothing is counted, so nobody can show where the time goes or justify another hire.
No device inventory
Laptops, servers and licenses are discovered when they fail or when an auditor asks.
Access granted by memory
Joiners wait, leavers keep access, and nobody can prove who approved what.
Security review with no evidence
The questionnaire asks for access reviews, patching proof and offboarding records.
The systems that remove them
Service desk
Categories, priorities, response targets and a short request form that staff will actually use.
- Ticket categories and SLAs
- Approval workflow
- Knowledge base
Device inventory and management
Every laptop, server and license tied to a person, with patching, encryption and remote wipe enforced.
- Enrollment and policies
- Patch compliance
- Replacement schedule
Identity and single sign on
One identity provider, multi factor authentication and role based access across your applications.
- SSO and MFA
- Group based access
- Quarterly access reviews
Joiner and leaver automation
An approved hire creates the accounts, the device request and the first day plan. A leaver removes access the same day.
- Automated provisioning
- Same day deprovisioning
- Audit trail
Your stack, or a short recommendation
We configure what you already own where it does the job. If something is missing, we shortlist two or three options with prices and trade-offs, and you choose.
- Microsoft 365
- Google Workspace
- Okta
- Entra ID
- Jamf
- Intune
- Freshservice
- Zendesk
- Jira Service Management
- 1Password
- Slack
- Cloudflare
Names are trademarks of their owners, listed to describe the tools we work with.
Written scope
Every configuration has a written list of what is included and what is not, agreed before work starts.
Live in weeks
Most systems are live in two to six weeks, with your team trained before handover.
Support after launch
Monthly support with an agreed allowance for changes, reporting and fixes.
Connected to the rest
Each system is set up with the handoffs to the next team in mind, not as an island.
Ways to start
IT service desk setup
$6,500 fixed price$5,850 until Dec 31
Two weeks to set up a help desk with real categories, device inventory, access requests and onboarding checklists, plus the reports managers ask for.
Hire and onboard bundle
$14,900 fixed priceSave $1,100$13,410 until Dec 31
Recruiting and IT onboarding built together, so a signed offer becomes a working account, a configured laptop and a first week that runs itself.
Hardware and endpoint review
$4,500 fixed price$4,050 until Dec 31
Two weeks to inventory your laptops, servers, network gear and licenses, then agree what to keep, what to replace and what it should cost.
Questions about it systems
Do we need to replace our tools?
No. We work with what you own where it is adequate and only recommend a change when a gap cannot be closed.
Can you run the desk afterward?
Yes. Managed service desk with agreed hours and response targets is available monthly.
How do you handle leavers?
Deprovisioning runs from the HR record, not from an email. The same day removal is tested during the build.
Does this help with SOC 2 or ISO 27001?
Yes. Access reviews, patching evidence and offboarding records are the controls auditors ask about most.
What about personal devices?
Bring your own device is supported with enrollment rules that keep company data separate and removable.
Fix the it bottleneck
Tell us what your team does by hand today and how many hours it takes. We will come back with a fixed scope and price.