IT service desk setup
Most small IT teams run on a shared inbox and memory. We set up a proper service desk in two weeks: request categories, priorities, a device inventory, joiner and leaver checklists and reports that show where the time actually goes.
$6,500 fixed price$5,850 until Dec 31
- Duration
- 2 weeks
- Start
- Starts within 10 business days
- Delivery
- Remote, by senior engineers
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Included in the price
- Ticketing with categories, priorities and response targets
- Device and software inventory tied to people
- Joiner, mover and leaver checklists
- Access request and approval workflow
- Knowledge base seeded with your ten most common answers
- Monthly report on volume, response time and repeat issues
- Team training and an admin guide
A good fit if you are
- IT teams of one to ten people
- Companies growing past twenty staff
- Businesses preparing for a security or compliance review
Hire and onboard bundle, $14,900
Recruiting and IT onboarding built together, so a signed offer becomes a working account, a configured laptop and a first week that runs itself.
From booking to readout
Baseline
We measure current volume and the top ten issues.
Configure
Queues, categories, SLAs, forms and approvals.
Inventory
Devices, software and owners recorded.
Train
Your team works the desk with us for a week.
Questions about the it service desk setup
Does this include device management?
The desk connects to your device management tool. Full deployment and lifecycle management is the hardware and endpoint service.
Which help desk do you use?
Usually a low cost, well supported tool that fits your size. If you already own one, we configure it.
Will staff actually use it?
They will if the form is short and the answers come back. We design around the ten most common requests.
Can you run the desk afterward?
Yes, as a monthly service with agreed hours and response targets.
Book the it service desk setup
$6,500 fixed price. Starts within 10 business days.