Operations run on spreadsheets until they cannot
The spreadsheet that ran the business at twenty people breaks quietly at sixty. We replace the fragile parts with a real system, one workflow at a time, without stopping the work.
Four problems we see in almost every operations team
One file, many editors
Two people edit the same sheet, and nobody can tell which row is current.
Schedules by phone
Jobs, shifts and deliveries are coordinated by calls and screenshots.
Stock that does not match
Purchasing, warehouse and finance disagree about what is on hand.
Support with no history
Customers repeat themselves because each agent starts from nothing.
The systems that remove them
Workflow tools
Approvals, intake, inspections and checklists with history, roles and exports.
- Import of current data
- Roles and approvals
- Audit trail
Scheduling and field work
Jobs, shifts and routes on a phone, with photos, signatures and offline handling.
- Mobile friendly screens
- Offline sync
- Completion proof
Stock and purchasing
One count of what you have, what is on order and what it costs, shared with finance.
- Reorder points
- Supplier records
- Valuation report
Customer support
A shared inbox with history, tags and a knowledge base, so answers stop depending on who is on shift.
- Shared inbox
- Saved replies
- Satisfaction tracking
Your stack, or a short recommendation
We configure what you already own where it does the job. If something is missing, we shortlist two or three options with prices and trade-offs, and you choose.
- Airtable
- Monday.com
- Asana
- Jira
- Zendesk
- Intercom
- Shopify
- Xero
- QuickBooks
- Twilio
- Google Workspace
- Power BI
Names are trademarks of their owners, listed to describe the tools we work with.
Written scope
Every configuration has a written list of what is included and what is not, agreed before work starts.
Live in weeks
Most systems are live in two to six weeks, with your team trained before handover.
Support after launch
Monthly support with an agreed allowance for changes, reporting and fixes.
Connected to the rest
Each system is set up with the handoffs to the next team in mind, not as an island.
Ways to start
Internal tool sprint
$16,500 fixed price$14,850 until Dec 31
Four weeks to replace one spreadsheet process with a working internal tool your team signs into, with roles, history and exports.
Web application build
$24,000 fixed price$21,600 until Dec 31
Phase one of a customer or partner web application: accounts, payments, the core workflow and the admin screens, live in eight weeks.
IT service desk setup
$6,500 fixed price$5,850 until Dec 31
Two weeks to set up a help desk with real categories, device inventory, access requests and onboarding checklists, plus the reports managers ask for.
Questions about operations systems
Should we build or buy?
Buy when a standard tool covers eighty percent of the process. Build when the process is your advantage or when the tool forces you to work its way.
Can we start with one workflow?
Yes, and that is what we recommend. One workflow proves the approach in four weeks and pays for itself before the next one.
What happens to the old spreadsheet?
It is imported, checked and kept read only for a period, then archived. Nothing is deleted without your approval.
Can it work offline?
Field tools are built to work offline and sync when the phone gets signal, which matters for sites and vehicles.
How do we train the team?
Training is included, along with a written runbook and a short video for new starters.
Fix the operations bottleneck
Tell us what your team does by hand today and how many hours it takes. We will come back with a fixed scope and price.